Caddington

Caddington ward covers the six parishes of Hyde, Slip End, Caddington, Kensworth, Whipsnade & Studham
Individual parish council websites (where available) can be reached by clicking on the names aboves.

Friday 22 August 2014

Luton Airport scores badly in customer satisfaction survey

I see from a story reported today on luton-dunstable.co.uk that London Luton Airport has been rated the worst in the United Kingdom for customer satisfaction in a Which? survey.

The story also refers to expected improvements following the planned £100M redevelopment program; I know that many local people have employment either at or connected to the airport and hope that they also benefit from an improved working enviroment.

It was, of course, a great shame that Luton Borough Council declined the opportunity to address the problem of night flights and noise when permission was granted for the redevelopment.  Many Central Bedfordshire residents suffer from this disturbance which is simply not permitted at most other major UK airports.

Luton Borough Council received £11M in dividend income from the airport according to the draft statement of accounts for 2013-2014.

2 comments:

  1. Its not just Bedfordshire that suffers, so does N Herts. I got patronising reply from Pickles' office when I complained that self-interested planning decision wasn't called in. Can't you MPs do something?

    ReplyDelete
  2. I think our local Conservative Councillors have very little influence over Conservative ministers. Or maybe they would both really like to be Conservative MP's and being seen bringing Conservative Ministers to task is not seen as career enhancing. Meanwhile we all suffer.

    ReplyDelete